Erawan Pharmaceutical Research and Laboratory Co., Ltd. (referred to as “we,” “our,” or “us”) respects the privacy of our website visitors and customers. We are committed to complying with the Thailand Personal Data Protection Act (PDPA) and other relevant privacy regulations. This Privacy Policy explains how we collect, use, disclose, and protect your personal data.

1. Personal Data Collection

We may collect personal data that you voluntarily provide, such as:

• Contact Information: name, email address, phone number, and address.

• Transaction Information: order details, purchase history, and payment information.

• Technical Information: IP address, device type, and cookies for website functionality and analysis.

2. Purposes for Data Collection and Use

Your personal data is collected and used for the following purposes:

• Service Provision: To process and deliver orders, manage customer relationships, and provide support.

• Marketing and Updates: To send information about our products, promotions, and news (only with your consent).

• Website and Service Improvement: To analyze website performance and enhance user experience.

• Legal Compliance: To meet requirements under the PDPA and other applicable laws.

3. Sharing and Disclosure of Personal Data

We may disclose your personal data in the following instances:

• Service Providers: To third parties that assist us with payment processing, logistics, and customer support.

• Legal Obligations: To comply with legal requirements, court orders, or other lawful requests.

4. Data Security

We employ industry-standard security measures to protect your personal data from unauthorized access, disclosure, or misuse. Please be aware that, while we strive to protect your data, no method of electronic transmission or storage is entirely secure.

5. Retention of Personal Data

Your personal data is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights Under PDPA

You have the following rights regarding your personal data:

• Right to Access: Obtain a copy of your personal data that we hold.

• Right to Rectify: Request correction of inaccurate or incomplete data.

• Right to Erase: Request deletion of data under specific circumstances.

• Right to Withdraw Consent: Revoke your consent to data processing at any time.

To exercise any of these rights, please contact us at info@erawanpharma.com or +66 02 224 0144.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze site performance. You may manage cookies through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and, when necessary, users will be informed of significant updates.

9. Contact Us

For any questions or concerns regarding this Privacy Policy or our data protection practices, please contact us at:

• Email: info@erawanpharma.com

• Phone: +66 02 224 0144

• Address: 494/15-16 Soi Vanich 1, Songward Road, Sumpanthawong Bangkok 10100, Thailand